Returns

Items should be checked AS SOON AS POSSIBLE following receipt of goods. Claims will not be accepted for damages, shortages or packing errors unless they are reported within 72 hours of receipt of goods. This also applies when the goods being bought are to be gifts or consequently sold on again; please check all items received from us as soon as possible!

Any decisions regarding whether a refund is given will be made by the Customer Services Manager. Where appropriate, the cost of any items found to be damaged in transit, not in correct working order or missing from an order, (if not replaced like for like,) will be refunded to you within 30 working days of us receiving the items back.

Please note that when sending items (for whatever reason) back to us, that you are strongly advised to send them by recorded delivery only. Sending by normal post means that there is a potential that the items may be lost in the postal system and there is no way for you to prove that we received the item back. Any items that you have received that are incorrect or faulty and that we have consequently pledged to exchange; we will endeavour to reimburse your return shipping costs, providing the items are returned by recorded delivery only and are of appropriate and relative cost.

Order Cancellation of Non-Perishable Goods* following delivery

If you wish to cancel an order for any non-perishable item you are very welcome to return them to us within 7 working days from the day after the day that you receive the goods. Items will only be accepted if they are a) unused and b) in the same good condition that they were delivered in. You will be liable for the return costs of delivery and a full refund for the goods will be made to you within 30 days of cancellation less the original delivery charge.

This does NOT apply to perishable items such as food.

*This complies with the new European Directive on distance selling which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000.